Terms of service

Welcome to Alchemy,

By purchasing from our shop, you agree to the following terms:

Orders & Payment

• All prices are listed in USD unless otherwise noted.
  
  

• Payment is processed securely at checkout via Shopify’s payment providers.
  
  

• Once your order is placed, you’ll receive a confirmation email.
  
  

Shipping

• Orders ship within 2–3 business days of processing.
  
  

• Domestic delivery takes 5–7 business days, while international delivery may take 7–21 business days.
  
  

• Customers are responsible for customs duties, import taxes, or any fees required by their country.
  
  

Returns & Exchanges

• Unworn shoes may be returned or exchanged within 30 days of delivery.
  
  

• Refunds are processed to the original payment method within 5–10 business days after inspection.
  
  

• Final sale items cannot be returned or exchanged.
  
  

Product Disclaimer

• Each pair of Alchemy shoes is handmade by artisans.
  
  

• Natural variations in leather color, weave, or finish are not defects, but a hallmark of craftsmanship.
  
  

• These details make each pair one-of-a-kind.
  
  

Intellectual Property

• All images, logos, designs, and content on this site are property of Alchemy and may not be used without permission.
  
  

Privacy Policy

• Your information is kept secure and used only to process your order or communicate with you.
  
  

• We never sell or share your data with third parties.
  
  

Contact Us

Questions? We’re here to help. Reach out at hola@alchemyfw.com.

“We believe in transparency, patience, and craft. Thank you for supporting handmade tradition and walking this slower path with us.”